We ship worldwide from Poland (EU), except to Russia.

Shipping dates vary depending on the specific item and the date your order was placed. The most up-to-date information is always available in each product description.

If your order includes multiple items, we will ship the full order together once all items are available. For example, if any item in your order is scheduled for a February 2026 shipping date, the entire order will ship at that time.

You will receive an email with your tracking information as soon as your order has shipped.

Estimated delivery times depend on the shipping method selected:

• Courier service: ~2–7 working days
• Registered priority postal service:
  - EU: ~7 working days
  - Rest of the world: up to 14 working days (customs may affect timing, occasional delays may occur)

Delivery times are approximate, and some orders may be delayed by customs or shipping services beyond our control.

We ship from the European Union. Your country may require customs duties, VAT, or other import fees, which are set by local authorities and are outside our control.

Yes! As long as your order hasn’t reached the final stages of preparation and packing—and the new address is in a country with the same shipping rates—we can update it. Please email services@8merch.com with your name, order number, and the new address.

Please note that submitting a shipping-address change request does not guarantee our team will be able to process it in time. We need up to 48 hours (excluding weekends) to review and complete all requests. If your order has already reached its final preparation and packing stage, or is already on its way, we’re unable to make any further changes.

We’re not able to update orders after they’ve been placed, but we’re happy to help! We can cancel your order and process a refund so you can place a new one if everything is still in stock.

Just send us an email at services@8merch.com with your name and order number, and we’ll cancel and refund your order.

Your refund will go back to your original payment method. It might take a few days to appear on your account.

Please note that shipping dates depend on the item and when the order is placed. This means that after canceling and reordering, your new order may ship later than the original one.

You can always find the most up-to-date information in each product description.

Yes! As long as your order hasn’t reached the final stages of preparation and packing, we can cancel it and process a refund. Please email services@8merch.com with your name and order number.

Please note that submitting a cancellation request does not guarantee our team will be able to process it in time. We need up to 48 hours (excluding weekends) to review and complete all requests. If your order has already reached its final preparation and packing stage, or is already on its way, we’re unable to cancel it or issue a refund. In that case, you’ll need to use our return procedure once the order arrives.

Your refund will be issued to your original payment method. It may take a few days to appear on your account, depending on your bank or payment provider.

We want you to be completely happy with your purchase. If you’re not, you can return items within 14 days of receipt in their original, unused condition and packaging for a refund.

Important information:

• Customers are responsible for return shipping costs.
  
• Customs fees for returns from outside the EU must be prepaid. Returns must be shipped under Incoterms DDP (Delivered Duty Paid); parcels sent without paid customs may be refused.
  
• We do not offer exchanges. To get a different item, please return your original purchase for a refund and place a new order.
  
• Please contact Customer Service at services@8merch.com before sending any returns for detailed instructions. We recommend tracked shipping, as we cannot accept responsibility for lost or damaged parcels.
  
• Refunds are processed within 14 days of receiving your return.
  
• Returns sent after 14 days may not be accepted.

We do our best to ensure your order arrives in perfect condition and without any mix-ups. However, sometimes parcels may be damaged during transit, items may be missing, or the wrong product may be sent. If this happens, please contact our Customer Support. To help us assist you quickly and efficiently, please read the following instructions carefully and prepare the necessary information before reaching out.

Important information to include in your email:

1. Order number and email address used to place the order.
2. Subject line: Please title your email “EPIC Order Claim.”
3. Description: Clearly explain the damage or discrepancy and attach photos or videos as evidence.
4. Do not return damaged or faulty items before receiving instructions from Customer Support.
5. Be aware that Customer Support may ask you to complete additional documents, such as a Damage Report, required by the courier company.

What we can do:

• Based on availability, we can either issue a refund for the damaged or faulty items or send a replacement. Please specify your preferred resolution in your email.
• Refunds are processed within 14 days of receiving the claim and are returned to the original method of payment.

Thank you for your understanding and cooperation — this helps us resolve your issue as quickly as possible.
Please contact Customer Support at: services@8merch.com